In-game help may be obtained using the "Help" tool (press ESC key), asking in server channels, or by alerting a GM. GM stands for "Game Moderator", they can assist you if you're being harrassed, you suspect another player of cheating, or if you're stuck, and cannot find what to do in the game "Help" manual.
You can tell GM from a regular player by the "(*GM)" tag infront of their name, or their usual attire of a large, god-like sprite (as seen to the right).
You may "page" a GM to ask for assistance by pressing ESC, Selecting "Game Options", then "Summon GM", describe your problem as fully as possible. Note, it may take a while for your "page" to be answered... calls for assistance are answered in order of when they are send.
Developers, or DEV's are indicated by the tag "(*DEV)" prefixing their name, or the god-like sprite as described above. If you see/hear a DEV around, they may also be able to assist you if you're stuck, although they may refer you to a Game Moderator.
If a GM or Developer is not available, you should try asking your question in the Ashen Empires Official Forums.